CHOOSE A SERVICE
This policy describes how BHEJO and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world, unless covered by a separate privacy. This policy specifically applies to:
This policy also applies to those who provide information to BHEJO in connection with an application to use our services, or whose information BHEJO otherwise receives in connection with its services (such as contact information of individuals associated with BHEJOFoods restaurant partners). All those subject to this policy are referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.
BHEJO provides services to users throughout the world. If you use our services in Singapore, BHEJO Technologies is the data controller for your information. If you use our services in the European Union or elsewhere, BHEJO is the data controller.
We process personal information inside and outside of Singapore.
If you live in Singapore, the data controller for the information you provide or that is collected by BHEJO or its affiliates is:
8 Temasek Blvd. Singapore
Questions, comments and complaints about BHEJO’s data practices can be submitted to BHEJO’s data protection office through firstname.lastname@example.org.
We process personal information inside and outside Singapore. BHEJO transfers information of users’ outside the Singapore on the basis of mechanisms approved under applicable laws.
The Information We Collect
The following information is collected by or on behalf of BHEJO:
This may include:
Depending on the BHEJO services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
We enable users to communicate with each other and BHEJO through the BHEJO apps, websites, and other services. For example, we enable drivers and riders, and delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, BHEJO receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. BHEJO may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
These may include:
BHEJO may combine the information collected from these sources with other information in its possession.
How We Use Your Information
BHEJO collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:
BHEJO does not sell or share your personal information to third parties for third party direct marketing purposes.
BHEJO uses the information it collects for purposes including:
BHEJO uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
BHEJO uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
BHEJO uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.
BHEJO may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
BHEJO may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as an BHEJO user. Users in the EU have have the right to object to this type of processing; see Section II.I.1.d for more information.
BHEJO may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
We may use the information we collect to investigate or address claims or disputes relating to your use of BHEJO’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Cookies And Third Party Technologies
Information Sharing And Disclosure
Some of BHEJO’s products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
BHEJO may share the information we collect:
This includes sharing your information with:
We love hearing from our users — including through public forums such as BHEJO blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are:
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, BHEJO processes and stores information in the Singapore on behalf of its international subsidiaries and affiliates.
BHEJO may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
BHEJO may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect BHEJO’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Please see BHEJO’s Guidelines for Law Enforcement Authorities for more information.
BHEJO may share your information other than as described in this policy if we notify you and you consent to the sharing.
Information Retention And Deletion
BHEJO retains user profile and other information for as long as you maintain your BHEJO account.
BHEJO retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. BHEJO thereafter deletes or anonymizes such information in accordance with applicable laws.
Users may request deletion of their accounts at any time. Following such request, BHEJO deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
BHEJO requires user profile information in order to provide its services, and retains such information for as long you maintain your BHEJO account.
BHEJO retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide BHEJO’s services, enable customer support, enhance the user experience or other operational purposes, BHEJO takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.
You may request deletion of your account at any time through the Privacy Settings in the BHEJO app, or via BHEJO’s website (riders and delivery recipients here; drivers and delivery partners here).
Following such request, BHEJO deletes the information that it is not required to retain. In certain circumstances, BHEJO may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, BHEJO will delete your account as described above.
BHEJO may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, if BHEJO shuts down a user’s account because of unsafe behavior or security incidents, BHEJO may retain certain information about that account to prevent that user from opening a new BHEJO account in the future.
Special Information For EU Users
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”).
This section summarizes BHEJO’s grounds for processing personal information under the GDPR, and the rights of EU users as relates to BHEJO’s handling of personal information.
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”). This section provides information as relates to EU users’ rights, and BHEJO’s responsibilities, under this regulation.
If you are an BHEJO user in the EU, you have the following rights with respect to BHEJO’s handling of your personal information. To exercise these rights, please see below or submit your request here.
Users outside the EU may also request explanation, correction, deletion or copies of their personal data here.
2509 AJ DEN HAAG
(+31) – (0)70 – 888 85 00
The GDPR requires that companies processing the personal data of EU users do so on the basis of specific legal grounds. As described below, BHEJO processes the information of EU users based on one or more of the grounds specified under the GDPR:
Choice And Transparency
BHEJO provides means for you to see and control the information that BHEJO collects, including through:
You may also request that BHEJO provide you with explanation, copies or correction of your data.
The Privacy Settings menu in the BHEJO rider app gives users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from BHEJO. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the BHEJO app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the BHEJO app seeks before you first use the app, and your use of the app constitutes your consent.
After every trip, drivers and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for both drivers and riders.
Your rider rating is available in the main menu of the BHEJO app.
Your driver rating is available in the Ratings tab of the BHEJO app; Driver Section.
You may request that BHEJO:
You can make these requests by contacting BHEJO here.
You can also edit the name, phone number and email address associated with your account through the Settings menu in BHEJO’s apps. You can also look up your trips, orders and deliveries history in the BHEJO apps.
You may opt out of receiving promotional emails from BHEJO here. You may also opt out of receiving emails and other messages from BHEJO by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
Updates To This Policy
We may occasionally update this policy.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the BHEJO apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.
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